Physical Shopping

We're Experts

Physical Shopping Service
Telephone Shopping Service
Email & Web Service

Automotive insights specialise in high quality filmed Mystery Shopping covering all of the UK and USA, Canada.

We use a highly trained team of Mystery shoppers who use digital surveillance video equipment to capture the customers experience within the sales/ after sales environment. We then use this footage to identify areas of improvement and implement improvements through process design.

A DVD of the experience is then provided to the client along with a report sheet that is designed specifically to follow the client's in-house process.

We at A.i. understand how important it is to provide accurate and credible Mystery Shopping results. This is why every customer experience report is rigorously checked against the footage by our video editing team before being submitted to the client. This ensures that the report provides an accurate representation of the customers experience on the day of the visit.

A.i. know the importance of highlighting areas of improvement and implementing training within those areas as soon as possible. This is why we guarantee that from the point of the Mystery Shop taking place we promise that delivery of the DVD and report will be with you within 10 business days.

For further information please complete the contact form.

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Telephone Shopping

Automotive insights only perform high quality recorded telephone mystery shops. Each of our dedicated team of Mystery telephone shoppers are trained to behave identically to a genuine customer.

Telephone Mystery Shopping provides a powerful insight into the level of service each telephone prospect is receiving. Every telephone call is scored against a report designed to replicate the in-house process structure, the report is then checked against the recorded call to ensure accuracy.

A.i. appreciates the importance of highlighting areas of improvements as quickly as possible. Our promise of delivery within 10 working days after the last call has taken place is applicable to all of our Mystery Shopping services.

For further information please complete the contact from.

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Email & Web

A New Age.

Physical Shopping Service
Telephone Shopping Service
Email & Web Service

E-mail mystery shopping has been born out of the need to measure how effective customers' enquiries are being handled through the medium of e-mail and the internet.

Feedback from our clients indicate, that the internet is the fastest growing form of enquiry, so it is imperative it is managed to ensure high customer service throughout all enquiry forms. There are several ways in which we can capture the customers' ability to deal with e-mail enquiries.

For further information please complete the contact form.

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